Terms of service

Terms of Service

Last updated: 05/06/2026

Welcome to Piovani.

These Terms of Service apply to your use of our website, shoppiovani.com, and to any orders placed through our store.

By visiting our website, browsing our products, or placing an order, you agree to these Terms of Service, our Shipping Policy, Returns, Refunds and Cancellations Policy, Privacy Policy, and any other policies shown on our website.

If you do not agree with these terms, please do not use our website or place an order.

1. About Us

This website is operated by Piovani.

Store name: Piovani
Customer support email: shoppiovani@gmail.com

For privacy and security reasons, we do not publish a residential address on this website. If a postal address, return address, or business correspondence address is required for a valid customer, legal, or regulatory reason, please contact us at shoppiovani@gmail.com.

2. Our Products

Piovani sells novelty products, including squishies, stress toys, sensory items, and decorative items.

Our butter-style squishies and similar products are novelty items only. They are not food and must not be eaten, bitten, chewed, swallowed, or placed in the mouth.

Product descriptions, photos, colours, sizes, packaging, and details are provided as accurately as possible. However, slight differences may occur due to screen settings, lighting, photography, supplier updates, manufacturing variations, or product batches.

We reserve the right to update, change, replace, or discontinue products at any time.

3. Product Safety

Our products must be used safely and responsibly.

Unless clearly stated otherwise on the product page:

  • Products are not suitable for children under 3 years old.

  • Adult supervision is recommended where children use the product.

  • Products are not edible.

  • Do not bite, chew, lick, swallow, or place products in the mouth.

  • Keep products away from babies, young children, and pets.

  • Keep products away from fire, heat, water, oils, sharp objects, and harsh chemicals.

  • Do not use any product if it is torn, leaking, broken, damaged, or unsafe.

  • Packaging is not a toy and should be kept away from children and pets.

Some products may look like food, including butter-style novelty squishies. These items must be stored away from real food and kept away from anyone who may mistake them for food.

Customers are responsible for reading product descriptions, safety warnings, and care instructions before use.

4. Eligibility to Order

By placing an order, you confirm that:

  • You are legally able to enter into a contract.

  • The information you provide is accurate and complete.

  • You are using our website for lawful purposes.

  • You are not placing an order for resale without our permission.

If you are under 18, you must have permission from a parent or guardian before using our website or placing an order.

5. Prices and Payment

Prices are shown in the currency displayed on our website at checkout.

We reserve the right to change prices at any time without notice. The price charged will be the price shown at checkout when you place your order.

Payment must be received in full before an order is processed.

We accept the payment methods shown at checkout. Payment processing may be handled by third-party payment providers.

We are not responsible for fees charged by your bank, card provider, payment provider, or currency conversion service.

6. Order Acceptance

After placing an order, you may receive an order confirmation email. This confirms that we have received your order request, but it does not always mean your order has been accepted or fulfilled.

We reserve the right to refuse, cancel, or limit any order for any reason, including but not limited to:

  • Product unavailability

  • Pricing errors

  • Product information errors

  • Payment issues

  • Suspected fraud

  • Incorrect or incomplete shipping details

  • Unsupported shipping destination

  • Supplier or fulfilment issues

  • Abuse of promotions, discounts, or policies

  • Orders that appear unlawful, suspicious, or high-risk

If we cancel an order after payment has been taken, we will issue a refund to the original payment method.

7. Shipping and Delivery

Shipping is governed by our Shipping Policy.

Some products may be shipped directly from suppliers, fulfilment partners, or third-party warehouses. This means your order may be shipped from outside your country.

If you order more than one item, your items may arrive in separate packages and at different times.

Delivery times shown on our website are estimates only and are not guaranteed unless clearly stated otherwise.

Delivery may take longer due to customs, courier delays, local postal delays, supplier delays, public holidays, incorrect address details, or events outside our control.

Customers are responsible for providing a complete and accurate shipping address at checkout.

8. Customs, Import Duties, and Taxes

Depending on your country, your order may be subject to customs fees, import duties, VAT, taxes, brokerage fees, or other charges.

Unless clearly stated otherwise at checkout, these charges are the customer’s responsibility.

We are not responsible for delays caused by customs, import checks, or local authorities.

If you refuse delivery, refuse to pay customs fees, or fail to collect a package, the package may be delayed, returned, abandoned, or destroyed. Refunds in these cases will be handled on a case-by-case basis and may exclude shipping costs or any costs we cannot recover, where permitted by law.

9. Returns, Refunds, and Cancellations

Returns, refunds, and cancellations are governed by our Returns, Refunds and Cancellations Policy.

Please contact us at shoppiovani@gmail.com before returning any item.

Do not send returns to the sender address on the parcel, our supplier’s address, or any address not confirmed by us in writing.

For privacy and security reasons, we do not publish a residential return address on this website. If a return is required, we will provide the correct return instructions privately by email.

We may choose to issue a refund, replacement, or store credit without requiring the item to be returned.

Nothing in these Terms of Service limits your legal consumer rights.

10. Damaged, Faulty, Incorrect, or Unsafe Items

If your item arrives damaged, faulty, incorrect, unsafe, or not as described, please contact us at shoppiovani@gmail.com as soon as possible.

Please include:

  • Your order number

  • A clear description of the issue

  • Photos or videos of the item

  • Photos of the packaging

  • Any tracking or delivery information

If we confirm there is a problem, we may offer a refund, replacement, store credit, or another solution in line with your consumer rights.

Do not continue using any item that appears damaged, torn, leaking, broken, or unsafe.

11. Discount Codes and Promotions

Discount codes, promotions, and special offers may be subject to conditions, expiry dates, product exclusions, minimum order values, location restrictions, or one-use limits.

We reserve the right to modify, suspend, cancel, or refuse a discount, promotion, or special offer if it is misused, applied incorrectly, affected by an error, or used in a way that we believe is unfair or abusive.

Discount codes cannot be exchanged for cash.

Unless stated otherwise, only one discount code may be used per order.

12. Website Content

All content on our website, including text, photos, images, graphics, product descriptions, logos, branding, designs, layout, and other materials, belongs to Piovani or our suppliers, partners, or licensors.

You may not copy, reproduce, distribute, modify, sell, exploit, or use our website content without our written permission.

You may use our website only for personal, non-commercial shopping purposes unless we give written permission otherwise.

13. User Content, Reviews, and Feedback

If you submit a review, photo, video, comment, message, or other content to us, you confirm that:

  • The content is accurate and lawful.

  • You have the right to share it.

  • It does not infringe anyone else’s rights.

  • It is not abusive, offensive, misleading, or harmful.

By submitting content to us, you allow Piovani to use, display, reproduce, edit, and share that content for website, marketing, social media, customer service, and promotional purposes, unless you tell us otherwise.

We reserve the right to remove or refuse reviews or content that we believe are inappropriate, misleading, abusive, unlawful, or unrelated to our products or services.

14. Prohibited Use

You must not use our website or products:

  • For unlawful purposes

  • To violate any laws or regulations

  • To infringe intellectual property rights

  • To harass, abuse, insult, harm, defame, threaten, or discriminate against others

  • To submit false or misleading information

  • To upload viruses, malware, or harmful code

  • To interfere with the security or operation of our website

  • To scrape, copy, or collect website data without permission

  • To commit fraud or attempt unauthorised transactions

  • To abuse discounts, refunds, chargebacks, or customer service policies

  • To resell our products without permission

We reserve the right to refuse service, cancel orders, or restrict access to our website if we believe these terms have been violated.

15. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, ecommerce platforms, shipping providers, analytics tools, advertising platforms, and external websites.

We are not responsible for third-party websites, services, content, policies, actions, or errors.

Your use of third-party services may be subject to their own terms and privacy policies.

16. Accuracy of Information

We try to keep our website accurate and up to date, but we do not guarantee that all information is complete, current, or error-free.

There may occasionally be errors in product descriptions, prices, availability, shipping times, promotions, or other information.

We reserve the right to correct errors, update information, cancel orders, or refuse orders affected by an error.

17. Availability of the Website

We do not guarantee that our website will always be available, uninterrupted, secure, or error-free.

We may suspend, update, restrict, or discontinue any part of the website at any time without notice.

We are not responsible for losses caused by website downtime, technical issues, security issues, or third-party service failures, except where liability cannot be excluded by law.

18. Limitation of Liability

To the fullest extent permitted by law, Piovani is not responsible for:

  • Indirect or consequential losses

  • Loss of profit, revenue, business, or opportunity

  • Losses caused by misuse of our products

  • Losses caused by failure to follow safety warnings or care instructions

  • Delays caused by couriers, customs, suppliers, or events outside our control

  • Third-party service failures

  • Minor product variations in colour, size, texture, scent, packaging, or appearance

Nothing in these Terms of Service excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or consumer rights that cannot legally be excluded.

19. Events Outside Our Control

We are not responsible for delays or failures caused by events outside our reasonable control, including but not limited to:

  • Postal or courier delays

  • Customs delays

  • Supplier delays

  • Natural disasters

  • Extreme weather

  • Strikes or labour disputes

  • War, terrorism, or civil unrest

  • Pandemics or public health restrictions

  • Government action

  • Import or export restrictions

  • Technical failures

  • Payment provider issues

  • Internet or platform outages

If an event outside our control affects your order, we will try to contact you where possible and offer a reasonable solution.

20. Privacy

Your use of our website and your personal information are governed by our Privacy Policy.

By using our website or placing an order, you agree that we may collect and use your information as described in our Privacy Policy.

21. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be posted on this page with a new “Last updated” date.

The version of the Terms of Service published on our website at the time of your order will apply to that order.

22. Governing Law

These Terms of Service are governed by the laws of [COUNTRY], unless mandatory consumer protection laws in your country give you additional rights.

Nothing in these Terms of Service affects your statutory consumer rights.

23. Contact Us

If you have any questions about these Terms of Service, your order, returns, refunds, product safety, or customer support, please contact us at:

Email: shoppiovani@gmail.com